Luzon FundvexReal people, ready to help.
Have a question about Luzon Fundvex or your account? Our support team — and your assigned analyst — are ready to help. Reach out and we will respond promptly.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained by phone | Support hours: Mon–Fri, 9:00 AM–6:00 PM |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute call than in four back-and-forth messages.
Outside working hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in the order they arrived.
Details worth including
Your registered email address and roughly when the issue happened are enough for us to locate your account. Never send a password, full card number or one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately, ahead of the normal queue.
Before you write in
Many questions are already answered on the site, and checking first is usually quicker than waiting for a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- How your analyst gets you started. — what happens after you sign up, step by step.
- Pricing — what is free and where a cost can appear.